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UP RERA NCR Conciliation Forum settles disputes worth Rs. 345 crores of property


Gautam Budh Nagar/Lucknow: The NCR Conciliation Forum of U.P. RERA is facilitating amicable resolution of disputes between homebuyers and promoters at an accelerated pace. The forum has so far resolved more than 1150 disputes mostly relating to the delay in the registered sale deed and possession of the units to the allottees, allotment of car parking slots, shortcomings in the maintenance of the project, complaints about power backup, disputes relating to various other charges, matters relating to the payment of interest on account of delay in possession, etc. Most of the disputes had been received from the allottees of the projects in Gautam Buddha Nagar, Ghaziabad, Meerut, and Bulandshahar.

According to press release issued by UP RERA, one of the special features of the Conciliation Forum is that the conciliator and his team make constant efforts to understand and resolve the dispute in presence of the allottee and the promoter and since there is no interference by the advocates or other representatives in these proceedings, the entire process becomes so simple and cost-effective.

UP RERA has appointed RD Paliwal, a senior retired administrative officer as conciliator in NCR Conciliation Forum for resolution of disputes through mediation. As a result of the proactive efforts of the conciliator and his team, the dispute between the parties is generally resolved through mutual settlement in two to three hearings.

Both the parties themselves honour the agreements entered into by them in the Conciliation Forum, and, hence, the allottees do not have to go through further proceedings for enforcement of the settlement. The forum, with the constructive cooperation of the associations of the allottees and the promoters, has been able to resolve more than 1150 disputes involving properties worth more than Rs. 345 crore, through amicable settlement by the parties.

According to RD Paliwal, Conciliator, Uttar Pradesh RERA, “The Conciliation Forum is the easiest way to resolve the grievances of the home buyers under which the resolution is sought to be arrived at by bringing the promoter and the consumer together on one platform and after detailed discussion and negotiation between the parties in presence of the representatives of both the association of the allottees and the promoters and moderation by the conciliator. The entire model is turning to be a preferred time-saving disputes resolution process by both the consumers and promoters.”


For Conciliation Forum, allottees can apply online using the link on the U.P RERA website-

Rajive kumar

Rajeev Kumar Chairman U.P. RERA said that amicable settlement of consumer disputes through mutual agreement under the aegis of the Conciliation Forum is a simple and time saving process wherein the solution is arrived at by balancing the conflicting views and interests of the parties. He noted with satisfaction that the trust of the consumers and developers in the Conciliation Forum of U.P. RERA is increasing and he called upon the stakeholders to use the good offices of the conciliation forum for resolution of their disputes like some of the promoters and their allottees who have been taking the benefits of this forum in larger numbers. On this occasion, he gave the example of the following 10 allottees of the Gaursons Group whose grievances have been amicably resolved in the conciliation forum within 2 to 3 dates only:-

Sl. No.Name of the consumer Project  Promoter  Sl. No.Name of the consumer  Project  Promoter  
1Swaroop Datta14th Avenue  Gaursons Group6Vishal Varshney  Gaur SaundaryaGaursons Group
2Naveen Chandra7th Avenue  Gaursons Group7Navneet Kumar7th Avenue  Gaursons Group
3Vikas ShuklaGaur City CenterGaursons Group8Mukesh Kumar  Gaur city MallGaursons Group
4Satyendra DubeyGaur City MallGaursons Group9Diwakar Katiyar7th Avenue  Gaursons Group
5Ankur GuptaGaur City MallGaursons Group10Ranjan Kumar7th Avenue  Gaursons Group

Rajive Kumar expressed the view that although the utility and credibility of NCR Conciliation Forum is constantly increasing, the promoters and their allottees can utilize this forum for settlement of their disputes and save themselves from the agony of long, complicated and extensive legal proceedings in the same manner as some of the promoters like Gaursons Group, Supertech Group and Uppal Chaddha Group, 539 of whose allottees have secured the resolution of the disputes, have been doing.  More and more recourse to conciliation forum will definitely reduce the trust deficit between the allottees and the promoters and will usher a new era in the real estate sector of the state.